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Digitek Computer offers professional IT consulting for personal and small, medium size businesses based around Boston,MA.
Why choose us?
No fix. No Fee.
If we don’t fix the problem, you’re not going to be happy – which goes against our Happiness Guarantee. So, we don’t feel it’s right to charge you if we don’t actually do anything.
Our Engineers are highly trained and extremely passionate about technology. All our engineers are, or are studying to become, a Microsoft Certified Systems Engineer (MCSE). To get this highly regarded industry qualification you need to sit at least 7 Microsoft exams, all of which often takes 2-3 years to study and complete.
We constantly train and coach our engineers in how to provide excellent customer service. It’s important to us that our engineers enjoy talking with people as much as computers.
Remote fix or home visit.
To keep your costs down, we try to resolve most technical problems remotely. We take over your computer (after you’ve allowed us access to do so), investigate the problem and do our best to fix it while you watch what we do.
We do what we say we will. We turn up on time. We answer the phone within 3 rings 95% of the time. We keep your costs low by doing as much as we can remotely, and we quote you upfront. We also survey our jobs – to make sure you’re happy.
As well as industry-leading technical training, we provide proactive training and coaching on how our Engineers can provide the best customer service. We believe being technically good at what you do is only one aspect of great service.
For you to have a terrific experience our Engineers need to be mindful of your time, costs and your feelings around your technology problem or question. Our Engineers are patient, explain things in non-technical mumbo-jumbo and take time to listen to you before jumping into the solution.
We know what it’s like to sit at home all day waiting for a trades person to turn up and fix whatever is that’d broken – only to have them turn up late, not at all or somewhere in their 4-8 hour arrival window.
We look at it a little differently. The time is yours, not ours, so we agree a time with our customers that is convenient for them and then we turn up on time – if we don’t, that job is FREE.